Design and implementation of call center system based on digital voice card

In order to solve the high cost and long development cycle of the surrent call center system, a general framework call center system using digital voice card was designed. The system based on the computer telephone integration(CTI) technology, taking Microsoft. NET as the platform, SQL Server 2005 as the background database, C# language as a development tool, and using the three layer structure of. NET. The experimental results showed that the system, with its good scalability, shorten development cycle and reduce development cost.